Your satisfaction is very important to us.

Our complaints procedure gives everyone the opportunity to express dissatisfaction. We will then do our utmost to find a suitable solution. After all, service, reliability, quality, and customer satisfaction are top priorities at SportsHero.

How can you submit a complaint?

Please contact us as soon as possible if you have a complaint, so we can limit any potential damage or inconvenience. Under Dutch law, a complaint is considered timely if it is submitted within two months of discovery.

To ensure proper handling, we recommend submitting your complaint in writing. You can do so by email or regular mail:

Email: info@sportshero.nl

Postal address:

SportsHero

Attn: Complaints Department

Maidstone 8

5026 SK Tilburg

The Netherlands

Of course, you can also submit your complaint by phone:

📞 +31 (0)13 711 2420 (Mon–Fri, 08:00–18:00)

What happens after you submit your complaint?

We aim to process your complaint within 1 business day and resolve it as quickly as possible. If that’s not feasible, you will receive a response within 3 business days, including:

You’ll then receive a message with the proposed solution. If we’re unable to offer the desired resolution, we will discuss alternative options with you.

Still not satisfied?

We recommend that you first contact us directly by emailing info@sportshero.nl.

If that does not lead to a satisfactory resolution, you may submit your dispute for mediation via Stichting WebwinkelKeur.

Since 15 February 2016, it has also been possible for consumers in the EU to file complaints through the ODR platform (Online Dispute Resolution) of the European Commission.

This platform can be found at: http://ec.europa.eu/odr

If your complaint is not yet being handled elsewhere, you are free to submit it via the EU platform.